|
|
SOCCERVILLAGE.COM
> RETURN POLICY AND WARRANTY INFORMATION
- There will be NO cash refunds of any type.
- Unworn/Unused items can be exchanged within 30 days from date of purchase for a partial refund.
- Returned merchandise, unless defective, will be charged a 20% restocking fee.
- No refunds will be accepted for any unworn/unused items after 30 days from delivery.
- A copy of the order acknowledgement or invoice must accompany all returns.
- All returns will be refunded in the form of store credit, company check, exchange, or credit back on charge card.
- Footwear returns will not be accepted for any reason 6 months after the original date of purchase.
- After 60 days, Soccer Village will charge a pro-rated fee the greatest of $10.00 or 25% per month on defective footwear for usage past the original warranty period.
- Customized items may not be returned for any reason other than a manufacturer defect.
- Soccer Village will not reimburse customization costs if an item is returned due to a manufacturer defect.
- Customer must pay shipping on all returns or exchanges.
- Product shipped for return to any address other than the ship to listed below will not receive any credit.
- All prices are subject to change without notice.
- All orders are subject to acceptance by Soccer Village.
- All sales are final on SALE items. NO RETURNS on SALE item.
For ALL returns please fill out this form and click on the submit button at the bottom, then print a copy to include in your return. "COMPLETE FORM HERE"
THE FOLLOWING ARE NOT CONSIDERED MANUFACTURERS DEFECTS
AND ARE NOT CONSIDERED RETURNABLE
1.) Tongues that have been ripped or have been pulled out.
2.) improper care - dry-rotting, mildew, etc.
3.) Worn out toes, cleats, and soles on shoes
4.) Damage from forcing heel into rear of shoe
5.) Worn insoles.
6.) Stripped treads in removable cleated soles.
7.) Worn palms on goalkeeper gloves
8.) Clothing damaged from improper laundering
9.) Manufacturer’s logos on merchandise coming off (i.e. stripes on shoes, logos screened on shorts, logos on balls worn off).
10.) Any other reason as may be determined by the manufacturer from time to time.
11.) Any cosmetic related issue that does not effect the performance of that item.
LENGTH OF WARANTIES
FROM DATE OF PURCHASE ARE AS FOLLOW
Footwear - 60 days * Shin guards - 60 days * Bags - 60 days * Clothing - 30 days * Ball - 1 year* Gloves- 30 days * All other products – 30 days
HOW LONG SHOULD SOCCER SHOES LAST?
Wear and tear on any shoe is based on how much it is worn and what type
of surface is played on. Soccer shoes tend to wear out sooner if used on dry hard
ground or astro-turf. Both surfaces are abrasive and can cause rapid wear on cleats
and leather uppers in the toe area. Avoid running or playing on asphalt or cement
in indoor shoes, as it will result in rapid sole wear. We recommend that serious
players who practice and play frequently (high school, college and advance select
players) consider one pair of shoes for games and another for practice.
HOW CAN I MAKE MY SHOES LAST LONGER?
A little care will help shoes last much longer.
Wet shoes should be dried slowly not over a heater. They may be stuffed with paper
towels or newspaper to help absorb water. Leather conditioner should be applied
to replace the oil lost in the leather and they should be polished with a paste
shoe polish. Toe wear can be minimized by coating the toe area with “shoe-goo” or
similar compounds adding a buffer to the leather. Shoes should be unlaced when removed
to facilitate easier re-entry. Jamming the heel down on the back of a soccer shoe
will damage the heel counter and lessen the support of the player’s heel and Achilles
area.
WHY DOES
MY SOCCER BALL LOSE AIR?
It is normal for
any handstitched soccer ball to lose air. Just Re-inflate to proper pressure every
5-7 days being careful to moisten the needle before inserting it into the bladder.
HOW TO AVOID BLISTERS/IRRITATIONS WHEN WEARING NEW SOCCER SHOES
There are several preventative measures that you can take to minimize blisters
from new shoes. Always make sure that you are wearing sanitary socks not soccer
socks underneath your shinguards. Wear the shoes several times for short periods
of time before playing a game. Keep the shoes tied tight while playing to help reduce
foot movement in the shoe. Finally, be fitted by a Soccer Village retail associate
before purchasing a new shoe to make sure the shoe fits properly.
|
|
|